Enhancing case acceptance through effective patient communication

Effective communication is more than just a tool; it’s the foundation of the dentist-patient relationship.  With the right communication skills, you can support your patients in making informed decisions about treatments that improve their oral health.

In this workshop, designed specifically for NZ dentists, you’ll learn how to:
● Appreciate the long-term value of fostering strong, trusting relationships with your patients.
● How to build trust and rapport with your patients, particularly during your new patient examinations.
● Understand the psychology behind the dentist-patient relationship, recognising and addressing patient concerns that can be barriers to effective communication.
● Improve patient engagement and decision-making by incorporating relatable metaphors into your diagnosis and treatment explanations.
● Present treatment options in a clear and digestible way for patients, including costs.
● Confidently discuss large treatment plans, even when patients aren’t expecting them.
● Avoid awkward rejections and difficult conversations with these effective communication techniques.

While similar courses often cost $1700 per day, the ADA is thrilled to offer this workshop to ADA members at an incredible value - $593.00*

* Requires that 2025 ADA membership is paid by 31 March 2025.

About our speaker:  Steven Valentine
Steven is the Co-founder, Head Coach, and Trainer at Collective Dental, New Zealand’s only consulting business dedicated solely to dentists, where, he has been transforming NZ dental practices.

An ICF-certified business coach, Steven specialises in leadership and team communication strategies tailored to the unique dynamics of dental practices. With his extensive experience Steven understands the complexities of running a successful practice—balancing patient care, staff management, and business growth.

Steven brings years of coaching and training experience from his role at Prime Practice, Australia’s largest dental practice management and consulting firm. His work with private practices, group practices, and major dental corporations like Dental Corp, Bupa, and Medicom has given him first-hand experience with every challenge and concern dentists face.

WHEN: Saturday 7 June 2025; 9.00am - 4.30pm; tea/coffee/registration from 8.30am. 
WHERE: NZDA House, 1/195 Main Highway, Ellerslie

Sponsored by: